Privacy Policy

Last updated: April 8, 2026

BrainGem ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard information when you use our website (braingem.ai) and our AI-powered services.

1. Information We Collect

Information you provide

  • Account information: Name, email address, company name, and billing details when you subscribe to our service.
  • Slack workspace data: Messages sent to our AI agent (Freddy) within your Slack workspace. We process these messages to deliver our service.
  • Contact form submissions: Name, email, and message content when you reach out via our website.
  • Feedback: Any feedback or suggestions you submit through our feedback page.

Information collected automatically

  • Usage data: Pages visited, features used, and interaction patterns to improve our service.
  • Device information: Browser type, operating system, and device identifiers.
  • Cookies: We use essential cookies for site functionality and analytics cookies to understand usage patterns.

2. How We Use Your Information

  • Deliver our service: Process your Slack messages to provide AI-powered education and support through Freddy.
  • Improve our content: Analyze interaction patterns (in aggregate) to improve our content library and educational materials.
  • Communicate with you: Send service updates, respond to inquiries, and deliver educational content you've subscribed to.
  • Process payments: Handle subscription billing through our payment processor (Stripe).
  • Maintain security: Detect and prevent fraud, abuse, or security incidents.

3. How We Protect Your Data

  • Workspace isolation: Each customer's data is strictly isolated. No customer can access another customer's messages, configurations, or interaction history.
  • Encryption: Data is encrypted in transit (TLS) and at rest.
  • Access controls: Access to customer data is restricted to authorized personnel and systems required to deliver the service.
  • No training on your data: We do not use your Slack messages or proprietary information to train AI models.

4. Data Sharing

We do not sell your personal data. We share information only with:

  • Service providers: Third-party services that help us operate (e.g., Stripe for payments, Slack for workspace integration, cloud infrastructure providers).
  • AI model providers: We send message content to AI model providers (e.g., Anthropic) to generate responses. These providers process data according to their own privacy policies and do not use your data for model training.
  • Legal requirements: When required by law, court order, or governmental regulation.

5. Data Retention

We retain your data for as long as your subscription is active. After cancellation, we delete your Slack interaction data within 90 days. Billing records are retained as required by law.

6. Your Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate personal data.
  • Deletion: Request deletion of your personal data, subject to legal retention requirements.
  • Portability: Request your data in a structured, machine-readable format.
  • Opt out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, contact us at privacy@braingem.ai.

7. Children's Privacy

Our service is designed for business use and is not directed at individuals under 18. We do not knowingly collect personal data from children.

8. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this privacy policy or our data practices, contact us at:

Contact Us